Cook County Health & Hospitals System (CCHHS) has opened a new Community Triage Center (CTC) in Chicago, described as the first walk-in clinic of its kind in the region. The center will provide 24/7 intervention and stabilization services for adults facing mental health or substance abuse crises, with the aim of preventing unnecessary detention or hospitalization.
The CTC offers crisis assessments, stabilization, health evaluations, referrals for treatment, case management, and follow-up care. Services are available to residents aged 18 and older as well as individuals from Cook County Jail who require additional support. The center works closely with the Chicago Police Department to assist officers in bringing individuals in need directly to the facility.
“Substance abuse and mental health disorders are not criminal justice issues, they are health issues,” said Cook County Board President Toni Preckwinkle. “I’m pleased to support our health system in making investments to provide much-needed care to the most vulnerable in our communities.”
Dr. Jay Shannon, CEO of CCHHS, stated: “A person struggling with a mental health condition or addiction should not have to wait until they are arrested or have a medical emergency to receive treatment. With the CTC we hope to reduce unnecessary and costly hospitalizations and detentions and, more importantly, ease the incalculable suffering of those living with uncontrolled behavioral health conditions.”
The staff at the CTC includes masters-level nurses, licensed clinical social workers, case managers, peer supporters, and on-demand consultations by psychiatrists from CCHHS. The organization is investing $3 million into launching and operating the center this year.
Chicago Mayor Rahm Emanuel commented: “Making sure our residents have the resources they need to live safe and healthy lives is our top priority. The new triage center in Roseland is yet another example of how we can better ensure those in need of mental health services can get the care they need. I want to thank the County and our first responders for their continued partnership in helping our city’s most vulnerable residents access quality mental health services.”
Cook County Commissioner Deborah Sims added: “This new Triage Center will provide a vital community service that is sorely needed and help us achieve our goal of keeping people who do not belong in County Jail out of County Jail. I am proud of the County’s efforts to develop this facility and grateful for the partnership of the City and others.”
Funding for planning was supported by a $348,000 grant from the Otho SA Sprague Institute last year. Similar triage models have been used successfully in other U.S. cities such as Phoenix, Las Vegas, and San Antonio.
The opening of this center forms part of CCHHS’ broader strategy to expand behavioral health services across Cook County. Additional plans include providing behavioral health treatment at community centers; expanding addiction medicine programs; increasing naloxone distribution; and creating a consortium of providers aimed at serving over 150,000 members enrolled in CountyCare—the system’s Medicaid managed care plan.
